What is one method to inform new patients about office policies in a healthcare setting?

Providing new patients with the opportunity to review a copy of financial policies or procedures is an effective method to ensure they understand the office policies. This approach allows patients to read and digest the information at their own pace, which can enhance their understanding and retention of the policies.

By having a written document, patients can refer back to it if they have questions later on, thus reducing confusion and potential misunderstandings regarding payment expectations and other important policies. It also demonstrates transparency on the part of the healthcare provider, fostering trust and a clearer communication channel.

In contrast, a verbal explanation during the first visit may not be effective for all patients, as they might forget key details. Sending a follow-up email after the appointment might not reach patients promptly and might be less effective if they prefer to have information readily accessible during their first visit. Posting policies on the office wall might not ensure that every patient reads or understands them, especially in busy waiting areas.