What is an appropriate action for a Medical Assistant if a patient has questions about their treatment?

Referring patients to the relevant healthcare provider is the most appropriate action when they have questions about their treatment. Medical assistants, while experienced and knowledgeable, operate under specific guidelines and the scope of their training, which does not equip them to provide clinical advice or detailed information about treatment plans. This referral ensures that patients receive accurate, personalized information directly from the healthcare professional responsible for their care.

Involving the healthcare provider not only maintains the standard of care but also fosters a relationship of trust between the patient and their provider. It ensures that any medical advice is given based on the provider's expertise and in the context of the patient's medical history and current health status. Additionally, it helps to prevent misinformation that could arise from personal experiences or unverified resources.

Brochures can provide useful general information, but they may not address the specific concerns of the patient. Similarly, advising on alternative treatments can lead to confusion, especially if those treatments are not supported by the patient’s medical record or are outside their current healthcare plan. Thus, referring to the healthcare provider is the most professionally responsible choice.